MyMoovers

Extremely disappointing experience. The movers did not want to be there. On several occasions I had to ask them to use blankets/Sheets as I could see they were damaging furniture. Damage made to 1 desk (recently purchased for $3000), Board room table, Fridge along with other items. Tried calling head office, left messages to no avail. Finally rang and selected option to “book a move” and that is when my call was answered. They claimed it was too late to put in a complaint and offered $100 for the inconvenience. We paid $450 for the move, they damaged furniture worth over 5K. Never again will I use my movers.

Move size: Office Move Service cost: $485

I have been ripped off my money by my Moovers ,I hired for a job through recommendation on one flare . terribly upset , angry and very disappointed.

Moving house has never been an easy task and quite stressful time ,it gets more harder when you have two small children.

Booked my Moovers for moving house , received confirmation from Jenny 8tonne truck with three men but they sent 3tonne truck with only 2 removalists . Removalists were good though but no one bothered to inform us that they are changing our booking and the best part without our consent.
I hired a van from Thrifty for extra cost to finish off my moving.
Rightly said it’s a mymoovers is a fraudster company . DO NOT HIRE THEM.

Move size: 3 Bedroom Home Service cost: $330

I moved a couple of weekends ago and the service was terrible from start to finish.

Firstly they booked the wrong day so didn't turn up on the Friday, which I'd booked a day of leave for. They came the next day and promised "Fast. Fit. Efficient professionally trained movers, quicker on the job so you save money every time". This was definitely not the case. A job that should have taken a couple of hours, took 4 hours!!

I had a total of 7 items to be moved (Fridge, washing machine, bed, sofa, TV, coffee table, book shelf) and there was a lift at both properties. They were so slow and lacked any motivation & efficiency which has cost me twice what I had budgeted for the move. In the end, my partner and I actually started to move things up to the new apartment ourselves to try and get the job finished.

To add to this, they turned up in a rented Hertz van that was smashed up (see pictures attached) and dropped my TV on the pavement, luckily it was not damaged but not exactly the professional service we were promised!

Having told the company all of this I didn't even receive a single response, despite me following up.

If you want professional, value for money service stay away from this company. They obviously outsource this to unapproved, unvetted movers who do not do the company name any favours!.

Move size: Partial Move Service cost: $400

My Moovers moved our belongings from our 5 bedroom house to our new house. They damaged several of our belongings. Also they left a lot of our belongings on the street in the rain when they were to tired to finish the move. When we filed a complaint we did not hear back from them. I tried calling them but every time they put me in wait without anyone picking up again. In the end they did even not pick up the phone anymore when they saw my number coming up.

Also they total amount was far more then they quoted. We hired 2 trucks and 4 removalists and they told us it would take around 8 hours to complete the move. The y spend 15 hours on the move because of inexperience removalist who were very slow and inefficient.

Do not trust this company! It is not cheap and their service is terrible.

Move size: 4 Bedroom Home Service cost: $2700

The sales pitch was great, service amazing until the day when the removalist came 1.5 hours late and refused to start as it was too big a job for 2 people. We had to offer some extra cash and do the whole move with them for them start. The truck was too small so we had to do multiple more trips ourselves with a trailer. The office would not return my calls. The actual removalist were good guys and one showed he had experience, and the things that did fit in their truck only had very minor damage. Huge relief as the insurance they included in their sales quote would be useless given I could not get even contact them. I was completely conned by many of their lies and very grateful it’s all over.

Move size: 3 Bedroom Home Service cost: $1080

DONT USE THEM!! I have sent 3 emails and called a couple of times since the 10th Sept in regards a damaged table I now have due to the poor service they have provided (I am not mentioning broken cups/plates and chipped tv stand and bed frame). It’s a marble table and they have rolled in on the ground instead of lifting it and now it is chipped all around it (pictures available). They have no answered to me or acknowledged my emails and I am still waiting after more than 3 weeks!! Also, arrived hours late and kept changing the time even tho I explained 5 times that where I was moving they are strict and we could not be there after a specific time.

Move size: 1 Bedroom Home Service cost: $380

I definitely wouldn’t waste my time and money with these guys again. I’m a seasoned mover, having served in the Military for 23 years. Everything was packed, the boxes were in the storage cage and the furniture was ready in the Apartment (including beds pulled apart). So it should have been a quick snatch and grab job, no more than 2.5hrs.
Well by the end it took these two incompetent guys 7hrs to move our stuff. I called the number of the person who was supposed to be there to assist with any issues. There was no answer, from him or anyone else. I’ve been wait 2 weeks for the Invoice, then today I got an email reminding me that my Invoice was Outstanding, there response was there are oversights.
Come Monday morning I’m calling Department of Fair Trading. If anyone else who has has a Horrid Experience with these Rip Off Merchants wants to contact me, I’d be interested in looking at a Class Action Against this company, to have them Shut Down. We’ve just found 7 pages of reviews on My Moving Review, most are 1Star.

Move size: 2 Bedroom Home Service cost: $700